Order online at ballerette.com: 

• Enter the section you are interested in (New Arrivals, Classics, Shoes, Colors, Collections, E-Gift Cards).
• To find the perfect BallereTTe for you, you can use the filters (color, heel, style, size, toe shape) to refine your search. With a single click, you can view the product page with all the details, availability, and price.
• Select your size (for more information, consult our Size Guide), add to cart and proceed with the purchase.
• To complete your order, you can either register or check out as a guest.
• Enter your details and the address where you would like the package delivered.
• Select a payment method.
• Confirm your order.
• You will receive an email confirming your order.

You can buy BallereTTe in our flagship stores in Italy:

- Rome, Via del Gambero 22, 00187;

- Rome, Piazza Cola di Rienzo 91, 00192;

- Rome, Via Tomacelli 140, 00186;

- Milan, Corso Garibaldi 73, 20121;

- Florence, Via de' Martelli 34R, 50129;

- Florence, Via del Corso 38R, 50122;

- Venice, Strada Nova 3927, 30121; 

- Bologna, Via Massimo D'Azeglio 10/F, 40124;

- Naples, Via Chiaia 102, 80132;

- Como, Via Adamo del Pero 31, 22100;

- Padua, Piazza della Frutta 21, 35139;

- Verona, Corso Porta Borsari 15B, 37121;

- London, 141 King's Rd London, SW3 4PW;

or online at ballerette.com. 

Our BallereTTe are handcrafted, most of our styles have a standard fit, we recommend you take the number you wear normally. To get an idea of the size of the ballet flats, you can visit our "Size Guide”. 

You can pay for your orders by credit card (Visa, Mastercard), Postepay, PayPal or by bank transfer sending us an e-mail at customer.care@ballerette.com. 

If you would like to receive an invoice, you can contact us by sending an e-mail to customer.care@ballerette.com within the calendar month in which you place your order. 

No, you cannot order by phone, but by sending us an e-mail we will be happy to help you complete your order. 

Yes, just send us the link of the style you are interested in, specifying the size. After checking availability, we will send you the coordinates to make the bank transfer.

We accept PayPal

We do not accept cash on delivery. 

If the payment of the order is not successful, it could have been due to a connection problem during the transaction, or to a problem with the remaining credit or maximum spending of the card. In this case, please try again to place your order and contact us if you have any further problems. 

If your order is "pending", just send us an e-mail to unlock it. Then you can re-enter your account to re-open the shopping cart and proceed to finalize the payment.

All orders are shipped by Fedex/DHL express courier.

Generally, 3-5 working days from the time your order is processed, unless the courier is late. 

We require a telephone contact in the shipping information to allow the courier to call in case he has problems during delivery. 

If you have received only some of the products in your order, it may mean that they arrive from two different warehouses and travel in separate packages.

For online orders the first replacement for change size and/or model is free, but if you want to return the shoes and get a refund you can return the ballet flats independently to the company or use our courier for a cost of € 20.00 by submitting your return request through our dedicated portal.

Yes, it is possible to replace with a different model from the one purchased, possibly paying, if there is, a difference in price. 

Yes, you can receive a voucher to use online or in-store within 1 year from the date of purchase. 

For online orders, the first exchange for a change size and/or model is free. From the second one on, it will have a cost of € 20.00.

Yes, it is possible to exchange with a different model from the one you purchased, possibly paying, if there is, the difference in price.

To request a return, access our dedicated return portal. We kindly ask you to return all items in a single package. If returning all items together is not possible, please contact our Customer Service team at customer.care@ballerette.com.

You can also choose to ship your return independently. If you prefer to use your own courier, please send the package to the following address: Castel S.r.l., Via del Corso 38/r, 50122 Florence (FI), Italy. Once shipped, please notify our customer care team at customer.care@ballerette.com so we can keep track of your return or exchange.

Before entrusting the package to the courier, it is necessary to seal the Ballerette inside their cardboard box.

The refund will be made within 14 days from the date of receipt of the return. 

The refund is made with the same method of payment used to place the order. With PayPal the amount credited will be visible directly on your PayPal account. 

The return handling fee is € 20.00 and the sum will be deducted from your refund.

To use the gift coupon just enter the alphanumeric code in the box "discount coupon" directly in the shopping cart at checkout. 

The gift coupon is valid for 1 year from the moment it is purchased (the receipt of the online order is the proof). 

To use the discount coupon just enter the alphanumeric code in the box "discount coupon" directly in the shopping cart at checkout. 

At the moment we are growing with direct stores and we are considering other ways of opening for the future.

If you have forgotten your password, please visit the Login section to retrieve it. Just enter your e-mail address and we'll send you a message with the necessary instructions.