Return policy

You may return or exchange the product you ordered within 14 days of the purchase date. If you would like to use our returns portal, CLICK HERE. Through our returns portal, you can choose between two refund options:

(1) “Shop later” - If you would like to exchange size and style or purchase your favorite BallereTTe at a later time, you will receive store credit plus an additional gift amount. The credit will be issued once the return process is completed.

(2) “Refund” - If you prefer to return the product, we will issue a refund to your original payment method. The refund will be processed once the return process is completed.

Returned items must be unworn, with all original labels attached and in their original packaging. Items that do not meet these requirements may not be eligible for a refund. BallereTTe reserves the right to refuse returns that fall outside the 14-day return window.

If you have received defective, damaged, or incorrect merchandise, or if you need further information, please contact our Customer Service team at customer.care@ballerette.com.

How to make a return

You can manage your return quickly and automatically through our returns portal.

CLICK HERE TO START YOUR RETURN

The returns process:

(1) Access the returns portal: Click here

(2)  Enter your order details: Provide your order number (e.g. #12000001) and the email used to place the order, then click “Start Return”.

(3) Select the item you wish to return.

(4)  Provide a reason for your return: You may also add optional details, then click “Continue with the return”.

(5)  Choose your refund method: After selecting the items to return, click “Continue” to select one of the two available options:

 “Shop later” - If you would like to exchange size and style or purchase your favorite BallereTTe at a later time, you can choose the store credit option. You will receive the full value of your item plus an exclusive bonus amount. Once we receive and approve your qualifying return, you will receive by email a store credit code valid for one year, within 14 days of our receipt of the returned item.

“Refund” - If you prefer a direct refund, the amount will be credited back to your original payment method, minus a £ 15,00 return handling fee. Please note that the fixed £15,00 return fee may vary slightly depending on current exchange rate fluctuations at the time of processing. Refunds are processed within 14 days of receiving and approving your returned item.

 (6) Review and ship your return: Review your details and select DPD as your courier. Once you confirm your “Shop later” or “Refund” choice, you will
immediately receive an email containing the return label and a tracking number. Package your items and drop them off at any DPD location for shipment.

 (7) Receive your credit or refund: Once we receive and approve your return, we will process your selection: “Shop later” - You will receive store credit plus an additional exclusive bonus amount via email; “Refund” - Your original payment method will be credited with the refund amount, reduced by a £ 15,00 return handling fee. Refunds are completed within 14 days of our receipt of the returned item.

You can also choose to ship your return independently. If you prefer to use your own courier, please send the package to the following address: BALLERETTE UK STORE LIMITED, 141 King's Road, London, SW3 4PW, United Kingdom.
Once shipped, please notify our customer care team at customer.care@ballerette.com so we can keep track of your return or exchange.

Please ensure that the shoes are returned in their original packaging and placed inside a protective shipping box to prevent any damage during transit. Returned items must be unworn, with all original labels attached and in their original packaging. Merchandise that does not meet these requirements may not be eligible for a refund. BallereTTe reserves the right to refuse returns that are outside the 14-day return window.

Returned products will only be accepted if they are in perfect condition and in their original packaging. Items that do not meet these criteria may not be eligible for a refund or replacement.

For any further information, please contact our Customer Service team at customer.care@ballerette.com.

Shipping and delivery terms

BallereTTe ships anywhere in Europe. You will receive a confirmation email following your purchase and will be provided with a tracking number once your purchase has shipped. Please be advised that delivery times are subject to order cut-off times or carrier delays.

We suggest that you take the following steps at the time your package is delivered: once your parcel arrives, please check that the package is intact. If not, we suggest that customers DO NOT take the parcel and leave it with the carrier. If this is done, we ask that customers let us know as soon as possible in order to quickly arrange another shipment of the purchased item.

In case of anomalies with the packaging, we suggest that you take the parcel but sign a form of “acceptance with reservation”, this way it will be easier to get a refund in the case of damages during shipment.

If the item delivered is damaged or delivery is incomplete, we suggest customers take pictures of the item and the package: in case of a refund request, our Customer Care service may ask that the item is returned in order to verify and better understand the issues encountered.

Questions?

Use the Contact Us page to request assistance with Shipping, Exchanges or Returns.